Help Desk Services
Help Desk Services
At SIMA Technology Group, our help desk services are designed to provide your organization with the support needed to manage technical challenges promptly and effectively.
Our experience and dedication ensures your team is backed with high-quality service that keeps your business operating efficiently through the IT issues you may encounter.
Help Desk Services
Full-Service Help Desk
Our help desk operates 8 a.m. to 5 p.m., providing dedicated IT support and timely solutions to keep your business functioning smoothly.
Emergency After-Hours Support
We understand that IT problems can happen around the clock. We offer emergency after-hours support to address urgent technical problems no matter when they occur.
Standard Remediation Services
Our standard remediation services promptly identify and fix any common IT issues you may have, preventing minor problems from escalating into major disruptions.
Rapid Response From Local Technicians
With our team of local technicians, you will receive rapid response times and on-site support when needed, preventing your business operations from being adversely affected by prolonged technical difficulties.
What To Expect Partnering With SIMA Technology
Initial Consultation
During our first meeting, we take the time to learn about your business and technology goals.
Roadmap Buildout
We look at the ins and outs of your current IT setup. We then put together a roadmap that walks you through our recommended steps. Together, we work to align your business with technology standards.
Onboarding and Alignment
We coordinate all the pieces to transition your IT services; then, we start working through your roadmap.
Create IT Documentation
After we have your IT services up and running, we put together detailed documentation for you. This document provides a full view of your company’s IT landscape and helps us provide better service for you.
Employee Training
We provide training for your employees to review the scope of our services and how to quickly access IT support.
Connect With Vendors
We connect with your technology vendors to form a solid working relationship. This designates SIMA Technology Group as your single contact for all IT issues.
Go Live
We confirm your onboarding and all tasks are complete. From this point, we continue to provide you with ongoing monitoring and support.
Quarterly Meeting
Each quarter we will connect with you to review your technology performance and goals.
Rely On Expert Help Desk Services
We provide the expert IT support your business needs to succeed, no matter when they occur. To learn more about how our local help desk services can benefit your organization, contact SIMA Technology Group today.
